tvPad4 Restricted
Several users are getting one of the following error messages today:
你的機頂盒使用受限, 如有疑問請聯繫你的銷售商
Tvpad is restricted. For more information, please contact the seller
We talked with the factory and this seems to be a general problem affecting several boxes. It first appeared yesterday and they try to fix it today.
Meanwhile you could try restarting the box. If this doesn't help then please contact us via www.cntvpad.com and give us your MAC code. We'll try to fix it, even if the box is not from us
你的機頂盒使用受限, 如有疑問請聯繫你的銷售商
Tvpad is restricted. For more information, please contact the seller
We talked with the factory and this seems to be a general problem affecting several boxes. It first appeared yesterday and they try to fix it today.
Meanwhile you could try restarting the box. If this doesn't help then please contact us via www.cntvpad.com and give us your MAC code. We'll try to fix it, even if the box is not from us
Post edited by padman on
Comments
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We were told that only 2 apps can be used in the US right now: yuetv & 36 tv. Other apps will cause the Restricted message.
If you get the message in a country other than the US you need to update your apps. It's caused by old/unsupported apps.
E.g. 粤海宽频 can't be used any more, the new one is called 港粤网络电视
If you still can't get it working please contact us via email (don't forget to include the MAC code).
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Sorry for the late answer. Is it fixed now?
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Please try network setting to auto and try to reboot your Tvpad 4 and good to go.
I bought a tvpad4 from previous official website and used it in Australia. I have had this restricted error for several months maybe from Feb or Mar.
Can you please have a look and fix ?
Firmware is 5.060 and DNS is already set to auto. I can send you the mac code if you want. Thank you.
Btw I have post a reply under this thread yesterday and is gone now, which is weird.
Just contact us via email (listed under www.cntvpad.com), our support might be able to help you.
Mention that Thomas suggested it on the forum, this might speed it up
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I bought it from TVpad商城 but they tell me to contact www.mtvpad.cn
unfortunately I cannot contact them anymore that's people know what happen
anyone can help?
so it seems dead.
I know it work if not restricted
Can any help?
1.made sure no network connection (Ethernet or WiFi)
2.reboot your Pad 4 (unplug the power)
3.change the network to auto setting
4.Reconnect your (Ethernet or WiFi) and reboot your Pad 4
5 .And tell us what is the result.....................