It looks like your device is not connecting to the server. Did you try to unplug the device and reconnect everything? Double check your internet connection. Email their support group [email protected] and attach the picture. I find them more responsive if you write to them in Chinese.Also I found out recently that they can cut off service remotely by using the SN number on the bottom of the device. Depending on how you acquired the device, you can also contact the seller.
I got the reply from HTV. "您好，非常抱歉，经查询，这台盒子的产品启动权限确实被停掉了，原因是由于有一个经销商恶意倾销，被其他经销商举报后关掉了产品权限，您可以联络您的卖家进行退货。"
@Mmmaru I'm guessing he/she was selling for $200 price. Cannibalizing other resellers' sale. Can't really blame them for it.
This is a capitalism society, supposed to be free competition in markets.BTW, This is quite scary that HTV can shut down someone’s service anytime remotely!!
Mine is doing the same. But I paid $250 for mine and I paid cash. I guess I just threw all my money down the drain.
it's me or Sexy tribe is not working anymore?