TVPAD M121 down in FRANCE

kaykay Junior Member
edited December 2015 in TVPad / BlueTV
Hi, I need some help please.
I am living in France, my mom has a TVPAD M121; she said it is not working for 6 days now .
I have seen the 3 DNS servers # you have published in the forum for Europe.

146.0.227.38
49.213.10.163
183.57.43.70

I tried all of them, and only the second one 49.213.10.163 is showing "normal" during the Network testing .
However, it is still not working, the channels are not downloading. I am sure my internet connection is working fine.
Could anyone advise ?
Thanks in adavance. Kay
Post edited by kay on
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Comments

  • padmanpadman Moderator
    edited December 2015
    Consider trying the paid dns option if those dns aren't working

    kay Wrote:
    > Hi, I need some help please.
    > I am living in France, my mom has a TVPAD M121;
    > she said it is not working for 6 days now .
    > I have seen the 3 DNS servers # you have published
    > in the forum for Europe.
    >
    > 146.0.227.38
    > 49.213.10.163
    > 183.57.43.70
    >
    > I tried all of them, and only the second one
    > 49.213.10.163 is showing "normal" during the
    > Network testing .
    > However, it is still not working, the channels are
    > not downloading. I am sure my internet connection
    > is working fine.
    > Could anyone advise ?
    > Thanks in adavance. Kay
  • kaykay Junior Member
    edited December 2015
    Hi Padman,

    I have tried the paid DNS , it is not working.
    (DNS: 198.178.116.70 --> network testing normal)
    I can see the list of channels but it is not donwloading - always stay between 0KB/s to 2KB/s
    The alternate DNS is not working at all, it doesn't pass the network testing.

    I checked my external IP address, it is fine.
    I have also authorized my IP address to the DNS server in my account.
    Any idea please? thanks. Kay
  • padmanpadman Moderator
    edited December 2015
    So when you try going to the two DNS server's IP address on your browser they report back your ip is authorized ?

    kay Wrote:
    > Hi Padman,
    >
    > I have tried the paid DNS , it is not working.
    > (DNS: 198.178.116.70 --> network testing
    > normal)
    > I can see the list of channels but it is not
    > donwloading - always stay between 0KB/s to 2KB/s
    > The alternate DNS is not working at all, it
    > doesn't pass the network testing.
    >
    > I checked my external IP address, it is fine.
    > I have also authorized my IP address to the DNS
    > server in my account.
    > Any idea please? thanks. Kay
  • kaykay Junior Member
    edited December 2015
    Yes, both IP addresses are returning : Your IP is authorized !
  • padmanpadman Moderator
    edited December 2015
    What apps are you trying to use ?
  • kaykay Junior Member
    edited December 2015
    OMG !!! I don't know the name of the app.
    We never installed new apps, only have the default ones.

    It is the one like a big Blue square with 2 big O (blue and red) and a red dot in the middle : it was for TV channels and movies.

    When cliking on this App + Menu
    I can see the list of channels on the left
    example : 008 is Pearl

    Does it ring a bell ? I am sorry , I can't read chinese, and my mom said it is for her TV channels :o(
    Thanks. Kay
  • padmanpadman Moderator
    edited December 2015
    Can you take a pic and upload it to imgur.

    Then post the bbcode for the image

    kay Wrote:
    > OMG !!! I don't know the name of the app.
    > We never installed new apps, only have the default
    > ones.
    >
    > It is the one like a big Blue square with 2 big O
    > (blue and red) and a red dot in the middle : it
    > was for TV channels and movies.
    >
    > When cliking on this App + Menu
    > I can see the list of channels on the left
    > example : 008 is Pearl
    >
    > Does it ring a bell ? I am sorry , I can't read
    > chinese, and my mom said it is for her TV channels
    > :o(
    > Thanks. Kay
  • kaykay Junior Member
    edited December 2015
    Good morning dear PADMAN,

    This is what I posted on imgur: http://imgur.com/a/aVcS2
    about the 2 apps my mom is using.

    What should I do ? Thanks very much for your help. Kay
  • SKMikeSKMike Junior Member
    edited December 2015
    Those screenshots looks like a really old firmware version. Update to the latest 3.26 and install the latest available for M121. There is a thread in the Legacy TVPad area for the updated apps.


    kay Wrote:
    > Good morning dear PADMAN,
    >
    > This is what I posted on imgur:
    > http://imgur.com/a/aVcS2
    > about the 2 apps my mom is using.
    >
    > What should I do ? Thanks very much for your help.
    > Kay
  • padmanpadman Moderator
    edited December 2015
    Goto settings and hardware info and see what the firmware version is

    kay Wrote:
    > Good morning dear PADMAN,
    >
    > This is what I posted on imgur:
    > http://imgur.com/a/aVcS2
    > about the 2 apps my mom is using.
    >
    > What should I do ? Thanks very much for your help.
    > Kay
  • pappypappy Member
    edited December 2015
    kay Wrote:
    > Good morning dear PADMAN,
    >
    > This is what I posted on imgur:
    > http://imgur.com/a/aVcS2
    > about the 2 apps my mom is using.
    >
    > What should I do ? Thanks very much for your help.
    > Kay


    Try DNS 47.88.138.175
  • kaykay Junior Member
    edited December 2015
    That's the 2.72 version, i've tried to download the new firmware but the download link is dead :S
  • padmanpadman Moderator
    edited December 2015
    Here

    https://mega.nz/#!qMk0WaxR!0VOfm7DXTxqN-VWrSmFpa64lOwyTjxNUvfSvwdrTSaM

    kay Wrote:
    > That's the 2.72 version, i've tried to download
    > the new firmware but the download link is dead :S
  • kaykay Junior Member
    edited December 2015
    i don't understand why it's not working, the tv pad say "check server version failed" whereas the file is on the usb key and on the sd card :(
  • padmanpadman Moderator
    edited December 2015
    Can you post a screenshot ?

    kay Wrote:
    > i don't understand why it's not working, the tv
    > pad say "check server version failed" whereas the
    > file is on the usb key and on the sd card :(
  • kaykay Junior Member
    edited December 2015
  • padmanpadman Moderator
    edited December 2015
    Can you confirm your tvp is actually m121 and not m121s

    kay Wrote:
    > upgrade
    > failed
  • kaykay Junior Member
    edited December 2015
  • padmanpadman Moderator
    edited December 2015
    You did the same step as this video right ?

    https://www.youtube.com/watch?v=qlBoJtzpQeA


    Instructions to upgrade your current firmware version to firmware version 3.26:

    Note: you will need to install the apps again after the firmware upgrade to 3.26. All the apps can be found in the "TVpad store" inside "App Manager".

    1. First, download the correct firmware upgrade package depending on your current hardware model and firmware version.

    2. Then, put the downloaded upgrade package (.tar file) in an USB-stick (don't put it in a folder).

    3. Now, start your TVpad and connect your USB-stick with your TVpad. Temporary, remove the micro-sd card from your TVpad (only if your TVpad model has a micro-sd card slot)

    4. Go to settings on the left side), then go to the green upgrade icon (with 2 arrows in the icon). After that, allow it to update to firmware 3.26. It takes about 5-10 minutes to update the firmware and it will automatically reboot your TVpad after that. After the firmware upgrade has been completed, it will take about 5-10 minutes to start-up for the first time.

    5. After the firmware upgrade to 3.26, you need to install the apps again in the "TVpad store" inside "App Manager". Take a look at the search app (?????) and install it (more apps can be found in this search app, including ????, ????, HITV and ????).
    After opening the search app, click on the "OK" button to see all the apps available.
    Then, click on the apps (in Chinese words) you would like to download. The downloaded apps are stored in your micro-sd card.
    Then go to the "Others" tab inside "App manager". In this tab, you can install the apps you have downloaded..

    Note: If you don't see any apps in the "TVpad store" inside "App Manager" after the firmware upgrade, first find out whether the user icon on the bottom (right) is green or grey. If it's grey or if you are getting "the user does not exist message", contact the customer service about your problem and include your MAC address.
  • kaykay Junior Member
    edited December 2015
    Yes but the firmware don't want to be upgraded
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