New to SDTV / NAPPER questions

Hi,

I installed SDTV HKE360 on my Fire Stick 4K for the 3 day trial. It plays, but its not that great. Some shows stream very slow, some shows are fast. Is this normal?

Also, few times, it told me my trial is expired after like 5 minutes into the show, will this happen if I pay for the full service? Seems like a bug?

After it expired, it asks me to email some guy to renew? It then gives me a member number and asks for a "Card Number" and "Password" . Is the member number the UserID we use to purchase on the Napper site? Where do I get this Card Number from?

Please help, trying to set this up for my mom to watch HK shows...

Thanks

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